Below is a list of frequently asked questions about SecondRun.tv. They are seperated into categories… If you can’t find and answer to your question here please feel free to contact us using our contact form.
Purchasing FAQs
Does SecondRun.tv work in Windows Vista
Currently NO. There are some issues that we are still working on ironing out with the media center plugin on Windows Vista. Currently SecondRun.tv only works on Windows 7.
I just paid but didn’t get an email with download information
We have an automated system that will send you your download information right after you make a purchase. This process should never take longer than a few minutes. If you have just paid and didn't get an email titled "Download Information" the most likely it was blocked by your SPAM filter. Check your SPAM filter for the email or make sure that you have @fullrevolution.com whitelisted in your email application. If you need to get your login information just send us and email using the contact form on our website and we will email your download information to you.
Do I have to pay using PayPal?
We use PayPal for all of our payment processing needs... When you click the "Buy It" link you will be taken to a PayPal page. If you have a PayPal account feel free to use it. If you don't have a PayPal account and would rather just pay using a credit card you can click the link at the bottom of the page that says "Don't Have a PayPal Account" and just pay with a credit card.
Media Center Plugin FAQs
I get an error when trying to open SecondRun.tv in Media Center.
If you have just installed the software and try to run the Media Center plug-in without first running the Channel Builder or the Movie Manager you will get an error due to the fact that the configuration files needed haven't yet been generated. Run the Channel Builder or Movie Manager first and add some content to your system... this will resolve the error your getting. This bug has been reported and will be fixed in the next update that is due in a few days.
Does SecondRun.tv work on extenders?
SecondRun.tv will work on extenders but only with content that is media based. Netflix content and flash based content (from sites like Hulu, etc...) will only work on the full Media Center experience and NOT on an extender. This is due to limitations in the way extenders handle flash based video through the extender interface.
Does SecondRun.tv work in Windows Vista
Currently NO. There are some issues that we are still working on ironing out with the media center plugin on Windows Vista. Currently SecondRun.tv only works on Windows 7.
SecondRun.tv is not showing in Media Center
Most likely you haven't installed both of the setup files that were extracted from the download. One setup file installs the Channel Builder and the other setup file installs the Media Center plugin.
Channel Builder FAQs
Movie Manager FAQs
Will SecondRun.tv overwrite my existing movie meta data?
NO... SecondRun.tv stores all it's meta data in a cache folder in the SecondRun folder structure. This cache can be deleted, etc but we do not save any files to your content folders at all. This is in part due to the fact that we support other types of movie sources (like Netflix, RSS feeds, etc...) NOTE: We also do not import any existing meta data from your movie folder either... but as long as your movie are named clearly most of them should be automatically identified by SecondRun.tv.
Comments or questions are welcome.
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